We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at umairmoon968@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at umairmoon968@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at umairmoon968@gmail.com.

 Return & Refund Policy

Last Updated: September 18, 2026

At [STORE NAME], we want you to be satisfied with your purchase. If you receive a damaged, defective, incorrect, or incomplete product, please contact us so we can help resolve the issue.

1. Return Eligibility

You may request a return if:

• You received a damaged product.

• You received a defective product.

• You received a different product from what you ordered.

• Your order is incomplete or missing an item.

• The product has a manufacturing defect.

To be eligible for a return, the product should generally be unused, in its original condition, and include its original packaging, tags, and accessories where applicable.

2. Return Request Period

Please contact us within 7 days of receiving your order if you want to request a return or replacement.

Requests made after this period may not be accepted unless required by applicable law.

3. Products That Cannot Be Returned

Certain products may not be eligible for return, including:

• Products that have been used, damaged, or altered by the customer

• Products without their original packaging, where packaging is necessary

• Products damaged due to misuse or improper handling

• Clearance or final-sale products, where clearly stated on the product page

• Personalized or customized products, unless they arrive damaged, defective, or incorrect

4. Wrong or Damaged Product

If you receive a wrong, damaged, defective, or incomplete product, please contact us as soon as possible.

We may ask you to provide:

• Your order number

• Photos or videos of the product

• Photos of the packaging

• A description of the issue

After reviewing your request, we may offer a replacement, exchange, refund, or another appropriate solution.

5. Change of Mind

Returns due simply to a change of mind may not be accepted.

If we agree to accept such a return, the customer may be responsible for applicable return shipping costs and any other reasonable costs associated with the return.

6. Return Shipping

If the return is due to our mistake, such as sending the wrong product or a product that arrived damaged or defective, we may cover the applicable return delivery cost.

If the return is approved for another reason, the customer may be responsible for the return shipping cost.

7. Refunds

Because our store primarily accepts Cash on Delivery (COD), refunds may be processed through an appropriate refund method agreed with the customer.

Once your returned product has been received and inspected, we will notify you whether your refund has been approved.

If approved, we will process the refund within a reasonable period.

Shipping or delivery charges may be non-refundable where applicable.

8. Exchanges and Replacements

Where appropriate, we may offer an exchange or replacement instead of a refund.

Replacement availability depends on stock. If the same product is unavailable, we may offer an alternative solution or refund where applicable.

9. Order Cancellation

If you want to cancel an order, contact us as soon as possible.

Once an order has been dispatched or handed over to the courier, cancellation may no longer be possible and the order may need to follow our return procedure.

10. Refused or Unclaimed COD Orders

For Cash on Delivery orders, customers are requested to accept confirmed orders.

Repeated refusal or failure to accept an order without a valid reason may result in restrictions on future COD orders.

11. How to Request a Return

To request a return, contact us with:

Order Number: [ORDER NUMBER]
Email: [YOUR EMAIL]
Phone/WhatsApp: [YOUR PHONE NUMBER]

Please explain the reason for the return and provide photographs or videos if the product is damaged, defective, incorrect, or incomplete.

We will review the request and provide instructions if the return is approved.

12. Inspection and Approval

All returned products may be inspected before a replacement or refund is approved.

Submitting a return request does not automatically guarantee a refund or replacement.

The final resolution will depend on the condition of the product and the reason for the return, subject to applicable law.

13. Changes to This Policy

We may update this Return & Refund Policy from time to time.

Any changes will be posted on this page with an updated "Last Updated" date.

14. Contact Us

If you have any questions regarding returns or refunds, please contact us:

Store Name: [HAR CHEEZ]
Country: Pakistan
Email: [umairmoon968@gmail.com]
Phone/WhatsApp: [03262828968]
Business Address: [Depalpur, Punjab, Pakistan]